Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
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The 5% Mandate: Why We Prioritize Compounding Efficiency in Our Salesforce Practice
By Greg Poirier, SVP of Ateko Over two decades, I have seen the enterprise landscape shift every time a new transformational tool hits the desk of an employee. I was there when laptops became the standard, when we all moved from on-prem to cloud and when smartphones were widely deployed to Sales and Field teams.…
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Architecting the First Line of Defense: A Showcase of Agentforce Voice
If you manage the customer service arm of a large enterprise, your primary challenge is often the “Intelligence Gap” on the voice channel. While your CRM is full of rich data, when a customer calls in, that data is often locked away. Your human agents, highly trained experts, end up spending precious minutes of every…
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Stop Paying Your Sales Team to Do Your Website’s Job
Most B2B e-commerce sites make a promise they cannot keep. They look like a modern online store. But the second a customer tries to buy something complicated, the site hits a wall. If a buyer wants to configure a piece of heavy machinery, add a monthly software subscription, and request a volume discount, the digital…
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From B2C to B2B: A Developer’s Roadmap to the Salesforce Core Transition
Eight months ago, I joined Ateko at a time when the Salesforce ecosystem was clearly shifting. As our focus expanded toward automation and deeper platform collaboration, one trend became impossible to ignore, demand for Salesforce B2B Commerce on Core is growing fast, and experienced SFCC (Demandware) developers are getting trained on B2B. If you’ve spent…
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Managing the Evolution of Microsoft Azure
Microsoft Azure is continuously evolving, introducing advancements across its platform. Recent developments span AI and app development (e.g., AI Foundry, Functions for Agents), container and hybrid cloud infrastructure (e.g., Azure Container Apps Flexible Workload, ARO Virtualization, Virtual Desktop for Hybrid), and enhancements to database and storage services (e.g., Azure SQL Database JSON, Vaulted Backups for…
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Ateko Acquires Yawize, Strengthening ServiceNow Leadership and Expanding Capabilities
MONTRÉAL – January 15, 2026 – Ateko today announced it has acquired Yawize, a leading ServiceNow Consulting and Implementation partner since 2018. This acquisition is a natural evolution of a long-standing strategic partnership with Ateko, enhancing its capacity and geographical reach to meet rising demand, and further solidifies its position as a leader in AI-powered enterprise…
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Ateko – Salesforce Practice: Year 11 By the Numbers
Intro First, a quick overview for those who haven’t checked their LinkedIn notifications in a while, or are new to who we are: in July 2024, CloudKettle was acquired by Bell Canada to become the Salesforce arm of the Service Implementor (SI) powerhouse now known as Ateko. Then and now, we had a tradition of…
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Enforcing No-Argument Constructor on Apex Classes: Why Your Flows May Stop Working in May 2026
In the Summer ’26 Release, Salesforce is changing how custom Apex classes are instantiated when called from Flows. If you don’t want to wake up to dozens of panicked Slack messages in late May because renewals aren’t generating, integrations aren’t working, or stamps aren’t stamping, this is a Release Update to pay attention to. In…
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Ateko becomes the first ServiceNow partner to earn the Telecom Service Management Product Line Achievement
This achievement reflects Ateko’s expertise in supporting telecommunications organizations to deliver exceptional value for ServiceNow customers. MONTRÉAL – December 17, 2025 – Ateko, a leading global technology services and consulting company, today announced it has become the first partner to earn the ServiceNow Telecom Service Management (TSM) Product Line Achievement, cementing its leadership in the…
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Your Best of Breed Stack Has a Data Gap. Here is How to Fix It Without a Re-Platform.
You have built a retail engine that moves fast. You have Shopify or a modern storefront driving your e-commerce, you have Salesforce powering your customer relationships, and you have 300 physical stores serving communities across the continent. On paper, you have the “Best of Breed” tools for every job. But in reality, your team is…