Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
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Marketing Cloud UI/UX: Adapting for AI
I have been working in design long enough to have watched the discipline reinvent itself more than once. I go back far enough to remember designing for CD-ROMs, before websites were even a thing, fitting an entire interactive experience onto a disc and hoping nobody scratched it. Then websites arrived with a whole new set…
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Dreamforce 2026: What Actually Changes After the Announcement
Dreamforce covered more ground this year than any one person could realistically sit through. I made it to a number of sessions in person, then caught up on the rest online afterwards. This is my attempt to pull together the parts that matter for teams trying to figure out what changes after the announcements are…
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A Checkbox Isn’t SMS Consent
A landing page with a phone-number field and a checkbox feels like consent. To an SMS aggregator, it isn’t. One MobileConnect API call can fix that, without touching a single thing about the actual send. The problem we had was a promotional landing page that collected a name, an email, and a mobile number, with…
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Our Top 6 Salesforce Security Tips for 2026
Back in 2019, we published a list of five basic Salesforce security tips to help organizations minimize breaches caused by employee error or malicious intent. A lot has changed since then: Salesforce has raised the security floor for every customer, the threat surface has expanded well beyond human logins, and significant change emerged that the…
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The New BA Toolkit: Artifacts for the AI Era
In our last post, we explored a defining reality of our industry: Will AI replace the Business Analyst? The answer is no, but BAs who use AI responsibly will eventually replace those who don’t. If you’ve accepted that challenge, the next logical question is how. When you stop acting as a scribe and start acting…
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Adapting BA Processes and Documentation for the AI Era
Will AI replace the Business Analyst? The answer is no, but BAs who use AI responsibly will eventually replace those who don’t. For decades, a Business Analyst’s core value was tied to how quickly they could turn messy meeting notes into formatted Business Requirement Documents (BRDs) or Jira tickets. Generative AI can now do that…
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Handing SFMC to an AI Agent: Guardrails for the Marketing Cloud MCP Server
Salesforce shipped a first-party MCP server for Marketing Cloud Engagement (MCE) in May 2026, and LinkedIn promptly lost its mind over it. Every other post is a breathless demo of an agent building a journey from a one-line prompt. So before you wire one up to your production tenant: hold your horses, buddy. The technology…
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The Architecture of Predictability: Balancing GenAI and Process in ServiceNow
The GenAI Business Case Problem in ServiceNow Despite the ongoing push for AI adoption, many organizations in 2026 still struggle to define clear outcomes. Strategies are often anchored to broad promises of “productivity” but often lack clarity and a practical execution path to achieve these. The reality is that without an intimate understanding of the business domain that we aim to transform, it is extremely…
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Ateko Featured in Gartner Market Guide for ServiceNow Services
Ateko Featured in Gartner Market Guide for ServiceNow Services For the fourth consecutive year, we are proud to announce that Ateko has been recognized in the 2026 Gartner Market Guide for ServiceNow Consulting, Implementation and Managed Services. This inclusion reaffirms our position as a leading Global System Integrator (GSI) partner in the ServiceNow ecosystem. Gartner estimates that over 90% of organizations rely on external providers for ServiceNow solution decisions,…
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Moving to Agentforce Revenue Cloud Advanced: Why Re-implementation with Optimization Beats Lift-and-Shift
Thousands of enterprises still run SteelBrick CPQ (Configure, Price, Quote) or Salesforce Industries (formerly Vlocity) managed packages. As these platforms reach end-of-sale, Salesforce has moved many of the advanced capabilities from these applications (particularly Vlocity) onto “Core” in the form of Agentforce Revenue Management (formerly, and for the purposes of this document, called Revenue Cloud…