Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
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From Pilot to Whole-Org Value
Part 1 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value At Ateko we frequently see organizations struggle to translate the excitement of a pilot into organizational wide value. While AI adoption is high, with most organizations using AI in at least…
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From Order-Taker to Decision Amplifier: Earning “Trusted Advisor” Status in ServiceNow
The term “trusted advisor” is frequently used in enterprise consulting. However, in complex ServiceNow programs, it is not merely a title – it is a status earned through demonstrated value. It represents the evolution from simply answering questions to strategically shaping the questions that matter most. When guiding an organization through transformation, trust is established…
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Service Cloud Voice Is Not a Phone System. Stop Evaluating It Like One.
The organizations getting the most out of the CTI-to-SCV migration are the ones who understood, before they started, that they were making an architecture decision, not a technology refresh. There is a common way enterprise organizations approach the Open CTI retirement announcement: find the migration path that most closely replicates existing telephony behavior inside Service…
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Salesforce CTI to SCV: Deadline Nobody Is Talking About Enough
Salesforce is retiring Open CTI. If your organization leverages it as part of your voice/telephony strategy, the planning window is open….and shorter than it looks. In February 2026, Salesforce announced that Open CTI, the popular, but very dated JavaScript-based telephony integration framework that has quietly powered Salesforce voice integrations since 2012 will be end-of-lifed February…
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Find Your 2,500 Rows: The AI Shift Hiding in Everyday Work
Ok, first some background. My mom has been using Excel since she got her current job as an Accounts Payable clerk in the early 2000’s. I began using Excel at a co-op job in 2013. But it wasn’t until I was living with my parents during the pandemic that I saw how differently we used…
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Our Approach to Modern Application Development
Modern application development, when executed effectively, empowers rapid innovation through cloud-native architectures. This approach leverages loosely coupled microservices, managed databases, AI, DevOps support, and built-in monitoring. Customers frequently ask us how to adopt this approach, particularly how to do so securely and with controls that don’t impede the development process. Our goal is to provide…
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Three Spring ’26 Apex Updates Worth Refactoring For
Salesforce Spring ’26 is here. We break down the three most critical Apex updates—from native picklist extraction to new PDF services—and explain why refactoring your code now will save you from massive technical debt later.
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Navigating the Challenges of Implementing Generative AI Without a Robust Data Landscape
In the rapidly evolving world of technology, GenAI stands out as a transformative force with the potential to revolutionize industries. However, implementing GenAI solutions in an organization without a robust data landscape can be recipe for disaster. A solid foundation in data governance, cloud architecture, and data visualization is crucial for the successful deployment and…
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The Rise of Disposable Software: Why Building to Replace is the New Building to Last
Disposable Software: The Missing Fourth Leg of our AI Workplace Productivity Stool One of our leaders, Ishan Babbar, was facing a time consuming task. One that was going to require analysis of hundreds of data points, across multiple files as well as an understanding of a specific project. The kind of work that, done the…
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More Than an Award: Why Our Google Partner of the Year Win Hits Close to Home
When the pictures came back from this week’s awards ceremony, the significance of the moment really sank in. Bell being named Google Cloud’s Public Sector Partner of the Year for Canada is an incredible honor, but seeing leaders from both Bell and Ateko standing on that stage together to accept the award told a much bigger story. For…