Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
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Building a Service-Aware CMDB with CAE
For many organizations, maintaining a healthy ServiceNow CMDB is an ongoing struggle. A traditional CMDB can give you a solid inventory of servers and databases, but it does not answer the question that matters most: How does this infrastructure support the business? In our recent masterclass, Maxime Carrier, ITOM Practice Lead at Ateko, and Denise Morrison, ITOM Manager at CAE –…
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Understanding Risk When Building a GenAI Business Case
Generative AI is at an interesting crossroads. In the last couple of years, enterprise IT has changed significantly and AI is a major reason why. The technology is powerful, but it has taken time to understand how to manage it and make it perform reliably inside real organizations in service of real outcomes. We’re now moving past the loudest…
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Why isn’t this in Salesforce?
What I have learned about how to turn an enterprise investment into a high-ROI growth engine. Joining the team at Ateko has been an invigorating transition. After more than a decade working within and for large-scale organizations, from telecom to high growth tech, finding a firm that prioritizes technical integrity with genuine client partnership is…
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Your Commerce Replatform Is Already Behind
The #1 reason commerce replatforms blow up isn’t the technology. It’s the product data, customer records, and pricing logic nobody cleaned up first. I sat across from a VP of Digital at a mid-market retailer last year. She opened the meeting with five words: “We need a new platform.” I’ve heard that sentence dozens of…
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From Hype to ROI: How to Execute a Successful AI Proof of Value (PoV)
We’re in the middle of an AI gold rush. Every boardroom, from the Fortune 500 to agile startups, are echoing with the mandate: “AI everywhere.” Yet despite the excitement, many AI initiatives stall before they ever deliver value. The problem usually isn’t the technology. It’s the approach. Too many organizations treat AI as an experiment…
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Your Experts Are Not Data Entry Clerks: How Conversational Elicitation Helps Teams Move Faster
In a lot of organizations, the most valuable experts are still losing hours to the same unglamorous step: pulling information out of files, systems, and people before they can do the work they were hired to do. They are chasing dates, checking spreadsheets, comparing PDFs, rewriting half-answers, and asking follow-up questions that should have been…
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Agentforce Marketing Summer Recap
Between Connections in June and the Summer ’26 release, there has been a lot to keep up with. The volume of updates this cycle is one of the biggest I can remember, and trying to cover everything would turn into a small book. So instead of listing every feature, I pulled together the highlights that…
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AI, ServiceNow, And Disruption: Don’t Automate Your Way Out of Strategic Thinking
Disruptive innovation is one of those business-school phrases that got popular enough to be used incorrectly in boardrooms. People started using it the way they use the word “strategy,” as a compliment. That product is disruptive. That startup is disruptive. We need to be disruptive. Clayton Christensen meant something more uncomfortable. In the 1990s, Christensen, a…
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AI Adoption: Training Is the Key
Part 3 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value In our previous post we covered Phase 1, the mental shifts required for AI and the steps involved in Setting the Foundations for scalable AI (getting your executives aligned and your…
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We Built an AI Certification Coach for Our Team
Nobody within the Salesforce Practice at Ateko touches client work without a Salesforce certification. That’s been the rule since the company was founded. It’s a good rule. Certifications don’t teach you something, but they serve as a bar, proving you know the platform well enough to be trusted with someone else’s business. But rules like…