Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
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For decades, IT held the keys – GenAI changed the locks.
For a long time, IT departments were gatekeepers and some of them seemed to really enjoy the role, that power. They knew how to code. They held the keys to anything that got built. That gave them control over the timelines, the budgets, the requirements, and the results, with very little anyone could do about…
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Your Contact Center Moved to the Cloud. The Hard Part Comes Next.
The enterprise contact center migration story has a clean ending. After years of replacing on-premises hardware with cloud platforms from Genesys, Amazon Connect, and others, most large organizations have checked that box. The infrastructure scales. The telephony costs are predictable. That work mattered. But there is a second story, and it does not have the…
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AI did not fail you. You skipped the work.
I wrote recently about executives who claim big gains from AI they cannot name. Now let’s talk about another person in the same room. The one who tried AI once, got a weak answer, and now tells everyone the whole thing is oversold. It makes things up. It is not that good. Case closed. It…
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Your team is getting big gains from AI. Name one.
A few months ago I was chatting in a small circle at an industry event with other leaders and a senior executive described how well his team was using AI. Big gains, he said. Real results. Out of curiosity and potential for us all to learn more – someone asked him to name one. One thing…
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New Salesforce Flow Logs: Proactive Flow Monitoring Moves to General Availability
In the Spring ’26 Release, Salesforce officially moved the Flow Execution Logs feature to General Availability (GA). That sounds like a good thing, but what does it actually mean for you and your Flows? In this article we’re going to dig through the buzzword mumbo-jumbo and discuss what the update is and how Flow Logs…
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Building a Service-Aware CMDB with CAE
For many organizations, maintaining a healthy ServiceNow CMDB is an ongoing struggle. A traditional CMDB can give you a solid inventory of servers and databases, but it does not answer the question that matters most: How does this infrastructure support the business? In our recent masterclass, Maxime Carrier, ITOM Practice Lead at Ateko, and Denise Morrison, ITOM Manager at CAE –…
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Understanding Risk When Building a GenAI Business Case
Generative AI is at an interesting crossroads. In the last couple of years, enterprise IT has changed significantly and AI is a major reason why. The technology is powerful, but it has taken time to understand how to manage it and make it perform reliably inside real organizations in service of real outcomes. We’re now moving past the loudest…
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Why isn’t this in Salesforce?
What I have learned about how to turn an enterprise investment into a high-ROI growth engine. Joining the team at Ateko has been an invigorating transition. After more than a decade working within and for large-scale organizations, from telecom to high growth tech, finding a firm that prioritizes technical integrity with genuine client partnership is…
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Your Commerce Replatform Is Already Behind
The #1 reason commerce replatforms blow up isn’t the technology. It’s the product data, customer records, and pricing logic nobody cleaned up first. I sat across from a VP of Digital at a mid-market retailer last year. She opened the meeting with five words: “We need a new platform.” I’ve heard that sentence dozens of…
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From Hype to ROI: How to Execute a Successful AI Proof of Value (PoV)
We’re in the middle of an AI gold rush. Every boardroom, from the Fortune 500 to agile startups, are echoing with the mandate: “AI everywhere.” Yet despite the excitement, many AI initiatives stall before they ever deliver value. The problem usually isn’t the technology. It’s the approach. Too many organizations treat AI as an experiment…