Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
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Service Cloud Voice Is Not a Phone System. Stop Evaluating It Like One.
The organizations getting the most out of the CTI-to-SCV migration are the ones who understood, before they started, that they were making an architecture decision, not a technology refresh. There is a common way enterprise organizations approach the Open CTI retirement announcement: find the migration path that most closely replicates existing telephony behavior inside Service
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Salesforce CTI to SCV: Deadline Nobody Is Talking About Enough
Salesforce is retiring Open CTI. If your organization leverages it as part of your voice/telephony strategy, the planning window is open….and shorter than it looks. In February 2026, Salesforce announced that Open CTI, the popular, but very dated JavaScript-based telephony integration framework that has quietly powered Salesforce voice integrations since 2012 will be end-of-lifed February
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Find Your 2,500 Rows: The AI Shift Hiding in Everyday Work
Ok, first some background. My mom has been using Excel since she got her current job as an Accounts Payable clerk in the early 2000’s. I began using Excel at a co-op job in 2013. But it wasn’t until I was living with my parents during the pandemic that I saw how differently we used
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Our Approach to Modern Application Development
Modern application development, when executed effectively, empowers rapid innovation through cloud-native architectures. This approach leverages loosely coupled microservices, managed databases, AI, DevOps support, and built-in monitoring. Customers frequently ask us how to adopt this approach, particularly how to do so securely and with controls that don’t impede the development process. Our goal is to provide
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Three Spring ’26 Apex Updates Worth Refactoring For
Salesforce Spring ’26 is here. We break down the three most critical Apex updates—from native picklist extraction to new PDF services—and explain why refactoring your code now will save you from massive technical debt later.
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Navigating the Challenges of Implementing Generative AI Without a Robust Data Landscape
In the rapidly evolving world of technology, GenAI stands out as a transformative force with the potential to revolutionize industries. However, implementing GenAI solutions in an organization without a robust data landscape can be recipe for disaster. A solid foundation in data governance, cloud architecture, and data visualization is crucial for the successful deployment and
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The Rise of Disposable Software: Why Building to Replace is the New Building to Last
Disposable Software: The Missing Fourth Leg of our AI Workplace Productivity Stool One of our leaders, Ishan Babbar, was facing a time consuming task. One that was going to require analysis of hundreds of data points, across multiple files as well as an understanding of a specific project. The kind of work that, done the
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More Than an Award: Why Our Google Partner of the Year Win Hits Close to Home
When the pictures came back from this week’s awards ceremony, the significance of the moment really sank in. Bell being named Google Cloud’s Public Sector Partner of the Year for Canada is an incredible honor, but seeing leaders from both Bell and Ateko standing on that stage together to accept the award told a much bigger story. For
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From Pipelines to Power: Orchestrating Enterprise Data with Apache Airflow and Microsoft Fabric
Enterprise data platforms are continuing to evolve – faster iteration, broader analytics adoption, and rising expectations for reliability and governance. Many modern teams find themselves operating at the intersection of two worlds: Apache Airflow, a proven standard for orchestration, and Microsoft Fabric, an end‑to‑end analytics platform designed for scale and consistency. Aligning these two effectively
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Scaling AI Beyond the Pilot: Four Foundational Shifts for the Enterprise
From Pilot to Whole-Org Value At Ateko, we frequently see organizations struggle to translate the excitement of a pilot into organization-wide value. AI adoption is high. Most organizations are using AI in at least one function. Yet studies suggest that up to 62% remain stuck in the early experimenting or piloting stages. If your organization