Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
-
The Trusted Advisor’s Guide to ServiceNow: Architecting for Long-Term Value
From the Front Lines: Strategic Shifts for ServiceNow Transformations “Digital transformation” is a common phrase in enterprise technology. But in complex ServiceNow programs, real transformation isn’t a go-live milestone – it’s earned through disciplined execution and measurable value. There’s a wide gap between a polished software demo and a live, enterprise-grade solution. Making change stick requires navigating ambiguity and corporate politics, challenging assumptions, and investing the time in…
-
Cooperation Needs Boundaries:Why “Who Leads Transformation Projects” Is the Wrong Question
When assessing approaches to complex transformation projects, an emerging view is that the business should lead, often holding final decision authority across the full transformation effort. The intent is understandable; outcomes should drive investment, not the other way around. But in practice, that position often collides with a harsher reality: when your systems are architecturally…
-
Getting Your House in Order for Enterprise AI
Part 2 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value The Recipe for Real Scale In our last post, we talked about the mental shifts you need to move your organization out of the AI pilot pit and start driving real…
-
From Pilot to Whole-Org Value
Part 1 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value At Ateko we frequently see organizations struggle to translate the excitement of a pilot into organizational wide value. While AI adoption is high, with most organizations using AI in at least…
-
From Order-Taker to Decision Amplifier: Earning “Trusted Advisor” Status in ServiceNow
The term “trusted advisor” is frequently used in enterprise consulting. However, in complex ServiceNow programs, it is not merely a title – it is a status earned through demonstrated value. It represents the evolution from simply answering questions to strategically shaping the questions that matter most. When guiding an organization through transformation, trust is established…
-
Service Cloud Voice Is Not a Phone System. Stop Evaluating It Like One.
The organizations getting the most out of the CTI-to-SCV migration are the ones who understood, before they started, that they were making an architecture decision, not a technology refresh. There is a common way enterprise organizations approach the Open CTI retirement announcement: find the migration path that most closely replicates existing telephony behavior inside Service…
-
Salesforce CTI to SCV: Deadline Nobody Is Talking About Enough
Salesforce is retiring Open CTI. If your organization leverages it as part of your voice/telephony strategy, the planning window is open….and shorter than it looks. In February 2026, Salesforce announced that Open CTI, the popular, but very dated JavaScript-based telephony integration framework that has quietly powered Salesforce voice integrations since 2012 will be end-of-lifed February…
-
Find Your 2,500 Rows: The AI Shift Hiding in Everyday Work
Ok, first some background. My mom has been using Excel since she got her current job as an Accounts Payable clerk in the early 2000’s. I began using Excel at a co-op job in 2013. But it wasn’t until I was living with my parents during the pandemic that I saw how differently we used…
-
Our Approach to Modern Application Development
Modern application development, when executed effectively, empowers rapid innovation through cloud-native architectures. This approach leverages loosely coupled microservices, managed databases, AI, DevOps support, and built-in monitoring. Customers frequently ask us how to adopt this approach, particularly how to do so securely and with controls that don’t impede the development process. Our goal is to provide…
-
Three Spring ’26 Apex Updates Worth Refactoring For
Salesforce Spring ’26 is here. We break down the three most critical Apex updates—from native picklist extraction to new PDF services—and explain why refactoring your code now will save you from massive technical debt later.