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Bell Canada for Modernizing Field Operations
Bell Canada Case Study Summary Modernizing Field Operations Bell Canada’s Field Service Management (FSM) Implementation We modernized Bell’s field operations with ServiceNow FSM, establishing a foundation for long-term operational success through capabilities such as dispatch automation, AI-driven schedule optimization, and integration with ServiceNow Customer Service Management (CSM) and agentic workflows. The Challenge Bell’s Field Services…
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Bell Canada for ServiceNow TSM
A lack of centralized data was adding significant time to calls, and leading to inaccuracies in the system.
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Bell Canada for ServiceNow Now Assist for TSM
Case Study Bell Canada Summary Streamlining Customer ServiceManagement with Generative AI Bell Canada’s Now Assist for TSM Implementation Using Now Assist for TSM, Ateko streamlined Bell’s customer support workflows. Generative AI capabilities such as case summarization, resolution notes generation, and language prediction, empowered customer service agents to understand and resolve cases faster. The Challenge Increase…
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National Bank of Canada for ServiceNow ITSM & ITOM
National Bank Case Study Summary Modernizing Banking Technology National Bank of Canada’s ServiceNow Implementation In a transformative year-long project starting late 2023, National Bank of Canada (BNC) partnered with the Ateko team to revolutionize their IT service management infrastructure. This initiative marked a pivotal shift from an outdated system to the cutting-edge ServiceNow platform, yielding…
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NASCAR for ServiceNow ITSM & ITOM
Overcoming the challenge of managing legacy systems and an outdated IT Service Desk infrastructure and support model.
