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Building a Service-Aware CMDB with CAE
For many organizations, maintaining a healthy ServiceNow CMDB is an ongoing struggle. A traditional CMDB can give you a solid inventory of servers and databases, but it does not answer the question that matters most: How does this infrastructure support the business? In our recent masterclass, Maxime Carrier, ITOM Practice Lead at Ateko, and Denise Morrison, ITOM Manager at CAE –…
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Understanding Risk When Building a GenAI Business Case
Generative AI is at an interesting crossroads. In the last couple of years, enterprise IT has changed significantly and AI is a major reason why. The technology is powerful, but it has taken time to understand how to manage it and make it perform reliably inside real organizations in service of real outcomes. We’re now moving past the loudest…
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From Hype to ROI: How to Execute a Successful AI Proof of Value (PoV)
We’re in the middle of an AI gold rush. Every boardroom, from the Fortune 500 to agile startups, are echoing with the mandate: “AI everywhere.” Yet despite the excitement, many AI initiatives stall before they ever deliver value. The problem usually isn’t the technology. It’s the approach. Too many organizations treat AI as an experiment…
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AI, ServiceNow, And Disruption: Don’t Automate Your Way Out of Strategic Thinking
Disruptive innovation is one of those business-school phrases that got popular enough to be used incorrectly in boardrooms. People started using it the way they use the word “strategy,” as a compliment. That product is disruptive. That startup is disruptive. We need to be disruptive. Clayton Christensen meant something more uncomfortable. In the 1990s, Christensen, a…
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AI Adoption: Training Is the Key
Part 3 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value In our previous post we covered Phase 1, the mental shifts required for AI and the steps involved in Setting the Foundations for scalable AI (getting your executives aligned and your…
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The Trusted Advisor’s Guide to ServiceNow: Architecting for Long-Term Value
From the Front Lines: Strategic Shifts for ServiceNow Transformations “Digital transformation” is a common phrase in enterprise technology. But in complex ServiceNow programs, real transformation isn’t a go-live milestone – it’s earned through disciplined execution and measurable value. There’s a wide gap between a polished software demo and a live, enterprise-grade solution. Making change stick requires navigating ambiguity and corporate politics, challenging assumptions, and investing the time in…
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Getting Your House in Order for Enterprise AI
Part 2 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value The Recipe for Real Scale In our last post, we talked about the mental shifts you need to move your organization out of the AI pilot pit and start driving real…
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From Pilot to Whole-Org Value
Part 1 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value At Ateko we frequently see organizations struggle to translate the excitement of a pilot into organizational wide value. While AI adoption is high, with most organizations using AI in at least…
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From Order-Taker to Decision Amplifier: Earning “Trusted Advisor” Status in ServiceNow
The term “trusted advisor” is frequently used in enterprise consulting. However, in complex ServiceNow programs, it is not merely a title – it is a status earned through demonstrated value. It represents the evolution from simply answering questions to strategically shaping the questions that matter most. When guiding an organization through transformation, trust is established…
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Ateko Acquires Yawize, Strengthening ServiceNow Leadership and Expanding Capabilities
MONTRÉAL – January 15, 2026 – Ateko today announced it has acquired Yawize, a leading ServiceNow Consulting and Implementation partner since 2018. This acquisition is a natural evolution of a long-standing strategic partnership with Ateko, enhancing its capacity and geographical reach to meet rising demand, and further solidifies its position as a leader in AI-powered enterprise…
