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The Trusted Advisor’s Guide to ServiceNow: Architecting for Long-Term Value
From the Front Lines: Strategic Shifts for ServiceNow Transformations “Digital transformation” is a common phrase in enterprise technology. But in complex ServiceNow programs, real transformation isn’t a go-live milestone – it’s earned through disciplined execution and measurable value. There’s a wide gap between a polished software demo and a live, enterprise-grade solution. Making change stick requires navigating ambiguity and corporate politics, challenging assumptions, and investing the time in…
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Getting Your House in Order for Enterprise AI
Part 2 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value The Recipe for Real Scale In our last post, we talked about the mental shifts you need to move your organization out of the AI pilot pit and start driving real…
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From Pilot to Whole-Org Value
Part 1 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value At Ateko we frequently see organizations struggle to translate the excitement of a pilot into organizational wide value. While AI adoption is high, with most organizations using AI in at least…
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From Order-Taker to Decision Amplifier: Earning “Trusted Advisor” Status in ServiceNow
The term “trusted advisor” is frequently used in enterprise consulting. However, in complex ServiceNow programs, it is not merely a title – it is a status earned through demonstrated value. It represents the evolution from simply answering questions to strategically shaping the questions that matter most. When guiding an organization through transformation, trust is established…
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Ateko Acquires Yawize, Strengthening ServiceNow Leadership and Expanding Capabilities
MONTRÉAL – January 15, 2026 – Ateko today announced it has acquired Yawize, a leading ServiceNow Consulting and Implementation partner since 2018. This acquisition is a natural evolution of a long-standing strategic partnership with Ateko, enhancing its capacity and geographical reach to meet rising demand, and further solidifies its position as a leader in AI-powered enterprise…
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Ateko becomes the first ServiceNow partner to earn the Telecom Service Management Product Line Achievement
This achievement reflects Ateko’s expertise in supporting telecommunications organizations to deliver exceptional value for ServiceNow customers. MONTRÉAL – December 17, 2025 – Ateko, a leading global technology services and consulting company, today announced it has become the first partner to earn the ServiceNow Telecom Service Management (TSM) Product Line Achievement, cementing its leadership in the…
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Enhancing Digital Capabilities: Desjardins and Ateko Build on Shared Vision
In an era where financial institutions are under increasing pressure to modernize, simplify legacy systems and deliver seamless digital experiences, strategic partnerships are more important than ever. Ateko and Desjardins recently deepened their long-standing relationship, advancing their shared commitment to efficiency and digital sovereignty. To streamline workflows using ServiceNow, Ateko, a trusted ServiceNow partner, will…
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Bell and Ateko Empower Innovation through AI Hackathons
From ServiceNow to Salesforce, Ateko is working with partners to create the future of AI Bell and Ateko are shaping the future of enterprise innovation through AI-powered hackathons that bring together bright minds across our companies and our technology partners. These collaborative events spark creativity, accelerate transformation, and highlight how Ateko is helping Bell deliver…
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What It Means to be a ServiceNow MVP
The ServiceNow MVP (Most Valuable Professional) program recognizes individuals who have gone above and beyond when it comes to sharing their knowledge and passion for the ServiceNow platform. MVP is more than just a title; it’s a testament to a person’s commitment to the community and their deep understanding of the platform. How to Become…
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The Cost of Misconception: Why Differentiating Administrators and Business Users Matters
Technical solutions are a critical component of a well-run organization. But there’s a common misconception that’s costing companies time, money, and efficiency. Just because someone can use a tool doesn’t mean they should be administering it. Let’s break down the critical difference between administrators and users. Defining the Roles The Nuance of “Admin-like” Functions Every…
