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From Hours to Minutes: How an Online University Automated Website-to-Email Content Sync
University of Fredericton Case Study Summary From Hours to Minutes: How an Online University Automated Website-to-Email Content Sync The Challenge An online university offering roughly 20 distinct programs recently rebranded and launched a new website using a headless CMS. While the front-end experience was modernized, the university’s automated email ecosystem still relied on legacy, static…
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Rapid Quote Deployment: Accelerating Telecom Quoting with Supervised AI Delivery
Rapid Quote Deployment: Accelerating Telecom Quoting with Supervised AI Delivery Case Study Summary Rapid Quote Deployment: Accelerating Telecom Quoting with Supervised AI Delivery The Challenge Enterprise quoting for wireless and IoT accounts involves managing complex rate plans, custom devices, and specific billing configurations. In Telco’s legacy B2B sales environment, reps faced significant bottlenecks due to…
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Igniting Fandom Beyond Game Day Hype
Igniting Fandom Beyond Game Day Case Study Summary How a Professional Sports Organization Built Year-Round Fan Engagement with Salesforce A lack of centralized data significantly prolonged calls and What follows is how one of the world’s largest sports and entertainment groups turned one-time ticket buyers into year-round participants. Using Salesforce Loyalty Cloud, Data Cloud, and a connected mobile…
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Streamlining Sales Success with CPQ
Streamlining Sales Success with Salesforce Case Study Summary Scaling with Centralized Data and Efficient Quoting A lack of centralized data was causing strain and creating inaccuracies in client quotes. The Challenge The client was facing several challenges in contract management. A lack of a central location for client data, products, and other critical business information…
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Government of Prince Edward Island for Salesforce Public Sector Solutions
Case Study Government of PEI Summary Island-Wide Impact How a Provincial Government Transformed Sustainable Energy Management with Salesforce From applications to installation, The Government of PEI transformed energy program delivery—digitizing 12,000+ applications with Salesforce. The Challenge The Government of Prince Edward Island (PEI) launched an environmental initiative—the OHPA/Net Zero Program—to offer residents free heat pumps…
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Bell Canada for Salesforce Community Cloud
Bell Canada Case Study Summary Saving Time and Money with Salesforce Community Cloud Partner Community Improvement A lack of centralized data significantly prolonged calls and led to system errors. The Challenge Bell Canada’s legacy system for Live-Order Entry (LOE) was manual and inefficient, leading to significant costs and delays. The process involved multiple agents: field agents had to collaborate…
