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Learn more about our work with Bell Canada
VIDEO
AI Agents and Field Operations at Scale: Bell Canada’s Approach
Bell runs one of Canada’s largest field service organizations, with a team of over 10,000. When manual operations and dispatch processes couldn’t keep up, Bell partnered with Ateko to rebuild their entire field service management ecosystem on ServiceNow.
CASE STUDY
Automating Complaint and Escalation Cases with Agentic AI
Discover how Bell Canada is using the ServiceNow TSM Triage Agent, to automate their complaint intake and escalation process. By using agentic AI to assess interactions, create cases, validate completeness, populate case fields, detect duplications, and route to the best agent – they automated 450,000 cases per year and respond to them 25% faster.