Salesforce Service Cloud & Agentforce Consulting

Salesforce

Deliver Smarter Service with Agentforce Service

As a certified Salesforce Partner, we’re specialists in Agentforce Service (formerly Salesforce Service Cloud) for enterprise. Our team of expert Agentforce admins, developers and architects act as a strategic advisor – helping you deploy AI agents, improve first contact resolutions rates, unify your contact center, and get more value from your platform.

Ateko is known for our expertise in complex service transformation projects and improving the ROI of your Salesforce investment. Whether you’re standing up Agentforce Service for the first time or optimizing a Service Cloud org, our team has the hands-on experience to get you real results.

Customer expectations are rising while support budgets remain flat. Ateko helps you implement and scale Service Cloud and Agentforce to lower costs, improve resolution times, and increase customer satisfaction, without disrupting the operations your team relies on every day.

Service Cloud & Agentforce Service Consulting & Advisory

We begin every engagement with an audit of your current service environment: case management, omnichannel routing, knowledge, and where AI agents can realistically add value. The result is a report with an executive summary, findings, and a prioritized roadmap. From there, we work with clients on a retainer basis to execute against that roadmap.

If you’re already running Service Cloud, we can implement Agentforce Service as a seamless extension of your existing console rather than a disruptive migration, embedding autonomous case resolution and real-time agent guidance into the environment your team already knows.

Self-Service & Deflection Strategy

Ateko can help you deflect cases before they reach an agent by implementing Agentforce Self-Service – pairing a Help Agent with a personalized, conversational portal built on your own Salesforce data. Ateko works with your team to design the architecture behind it so customers get accurate answers without waiting in a queue.

Unify Voice and Digital with Agentforce Contact Center

Voice no longer has to live outside your CRM, but bringing it in is a strategic decision – not just a technical one. We help you evaluate whether to consolidate solutions with Agentforce Contact Center (powered by Salesforce Voice), which brings digital channels, CRM data, and AI agents into one native system – or keep your existing CCaaS platform (Genesys, Five9, NiCE, etc.) connected and integrated.

Ateko works with your team to implement and optimize your ecosystem to move the metrics that matter: First Call Resolution, Average Handle Time, CSAT, Call Abandonment Rate, and Agent Utilization.

Field Service

Support compliance, oversight, and cost visibility across critical platform operations and controls

Entitlements & Warranty Management

We help you design entitlement and warranty structures so that agents have instant visibility into what level of support each customer qualifies for – so every case starts with the right context and nothing falls through the cracks.

Get the most out of Service Cloud

Transform your Call Center & Customer Support Experience

Every service org has different challenges. Ateko combines Salesforce expertise with an understanding of your people, processes, and technology to help you get there – from your first Agentforce agent to a fully unified contact center.

Want to talk to a consultant about your Service Cloud needs?

Reach us at 1-800-878-4756 ext. 202, or fill out the form.