Industry Expertise: Communications
More than ever, Communications companies need to be able to create simple, engaging and personalized B2C and B2B experiences for their clients. Ateko helps you achieve that mission, by weaving solutions like Communications Cloud, Salesforce Field Service, Salesforce Maps and Marketing Cloud into your day to day business processes.
We will help ensure that your representatives at the door, in the kiosk, on the truck, and answering customer calls and chats are equipped with the info they need to make each customer experience seamless.
Our Approach
By offering an audit and retainer approach, Ateko works with you and your key stakeholders to determine what makes the most sense for your Salesforce ecosystem.
Beginning with the ecosystem audit allows us to understand your processes and gain the knowledge required to work with you as a true partner in technological operations. From there, we work with you to build out the ideal roadmap to optimize a streamlined end-to-end Customer Lifecycle – from day of first inquiry, installation day and eventually, expansion with new solutions.
How can we help?
How can Salesforce + Ateko support telecommunication providers through the entire customer lifecycle?
- Raise awareness of brand and service offerings with 1:1 customer journeys
- Creation of a secure, auditable and compliant ecosystem that delivers customer insights when they are needed
- Make pricing, subscription management, activations and purchasing painless for customers and reps
- Ensure repairs, deployments, and installations are efficient and done right the first time
- Provide amazing, easy-to-access support
- Identify opportunities to upsell/cross sell
- Deliver a 360 degree view of every customer
Service Cloud & Field Service Expertise
Happy customers are well-supported customers. Salesforce’s Service Cloud and Field Service solutions enable your team to provide phone, email, chat and in-store support – all while providing your team with the customer details, latest updates to support manuals, and even pre-scripted responses to common questions to close cases quickly, the first time.
Every technician and truck sent out into the field is an investment. Salesforce’s Field Service tools help ensure seamless delivery across site surveys, installation, and repair – ensuring the right team members arrive at the right address, with the right equipment at the right time.
From contact center improvement, to entitlement and warranty management, to service dispatch – Ateko is experienced in all aspects of Salesforce Service Cloud.
Our Commitment to Security
Ateko is fully SOC 2 Type II Audited and compliant. This means that we maintain the highest level of information security to ensure sensitive information is handled safely and responsibly.
For Telecommunications providers this is a key consideration. Our SOC 2 Type II compliance ensures that we are managing data correctly in the five Trust Services Categories: security, availability, processing integrity, confidentiality, and privacy.
“Ateko is a trusted partner that goes above and beyond in their work.” — Robert Josey, Sr. Manager, Cloud – Salesforce, Bell