ServiceNow
Untangle complexity and put AI to work
Since 2012, Ateko has been a trusted ServiceNow partner
Our dedicated ServiceNow specialists are ready to support your needs for accelerated development and business process automation.
We offer a full range of ServiceNow services, from advisory, to implementation, to evolution and support, we help you maximize the value of your ServiceNow platform.
You can count on us to support your ServiceNow journey:
IT Service Management (ITSM)
Optimize the performance of your IT systems, service delivery, and operations through our ITIL-certified processes and rigorous documentation, helping your teams work more efficiently.
IT Operations Management (ITOM)
Reach new levels of efficiency and identify issues before they occur with Ateko’s IT operations management services.
Asset Management (ITAM)
Automate workflows related to software and hardware assets at every stage of their lifecycle.
Security Operations (SIR, SPC, and VR)
Connect your existing security tools to respond more efficiently and quickly to security vulnerabilities and incidents.
Telecom Network Inventory (TNI)
Align with TMF standards, automate workflows for resource orders and inventory updates, improve operational efficiency, and implement a robust change management process to handle network updates effectively.
Customer Service Management (CSM)
Improve customer satisfaction while minimizing costs through personalized self-service options and effective automation of routine requests.
Strategic Portfolio Management (SPM)
Bring greater visibility and alignment to your IT management across projects, resources, and business goals through real-time updates and initiative/resource allocation.
Financial Services Operations (FSO)
Helps financial institutions reduce costs through automation, improve customer satisfaction, and embed risk and compliance controls across workflows.
Field Service Management (FSM)
Elevate your customer’s and technician’s experience with AI-powered scheduling, dispatching, skill-based workforce management, SLA tracking, and other FSM capabilities.
Employee Experience (HRSD)
Simplify HR processes and increase productivity with an employee experience–focused approach.
Telecom Service & Order Management (TSM/OMT)
Simplify in-take of service and support requests through a secure B2B integration with your customer’s ITSM system, and automate the entire lifecycle of your services, providing a seamless end-to-end experience.
ServiceNow Managed Services
A comprehensive, end-to-end solution, employing a modular approach to manage your ServiceNow platform. We offer instance management, strategic planning and governance, and platform evolution that can support simple configurations to complex custom modules and integrations.
Platform Analytics
Improve organization performance, visibility, and service delivery with real-time reporting, dashboards, and analytics.
“Ateko is an essential partner for us, helping us modernize our IT service management and operations processes with ServiceNow, while seamlessly integrating several critical systems. Thanks to Ateko, we are improving our operational efficiency, which contributes to enhanced user satisfaction and better service. Their collaboration and determination have been exemplary, and this success is a testament to their talent and team spirit!”
Recognitions and Specializations
- Customer Satisfaction Score (CSAT): 4.83 / 5
- Product Line Achievements (PLAs): ITSM Standard, ITOM Visibility, Human Resources (HR), Customer Service Management (CSM), Telecommunications Service Management (TSM), Vulnerability Response
Ateko is a ServiceNow Elite Partner
- Consulting & Implementation
- Reseller
