Customer Service Management (CSM)

ServiceNow

Deliver exceptional omnichannel customer service experiences.

Accelerate self-service and AI adoption with an intuitive customer service portal and a tailored virtual agent, improve customer service agent productivity by seamlessly integrating your CSM system with your contact center system (CCaaS), and speed up resolution time while reducing costs.

Provide your customers with better visibility into their case(s), timely notifications and status updates. Empower your agents to be more efficient with access to a centralized customer profile, and automated workflows to assist in responding to and resolving case(s).

Call center worker answering a call with headset.
Icon of headphones with microphone.

Benefits of ServiceNow CSM include:

  • Increase productivity of customer service agents
  • Boost customer satisfaction and loyalty
  • Faster case response and resolution
  • Reduce cost of case management
ServiceNow - CSM Ateko

Want to speak to a CSM expert about your needs?

We understand customer service challenges, and can help you achieve your business objectives through our holistic people, processes, and technology approach.

Get in touch.

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