ServiceNow
Untangle complexity and put AI to work
Since 2012, Ateko has been a trusted ServiceNow partner
Our dedicated ServiceNow specialists are ready to support your needs for accelerated development and business process automation.
We offer a full range of ServiceNow services, from digital transformation consulting and product optimization to operations management and platform evolution.
You can count on us across the full ServiceNow product suite:
IT Service Management (ITSM)
Optimize the performance of your IT systems, service delivery, and operations through our ITIL-certified processes and rigorous documentation, helping your teams work more efficiently.
IT Operations Management (ITOM)
Reach new levels of efficiency and identify issues before they occur with Ateko’s IT operations management services.
Asset Management (ITAM)
Automate workflows related to software and hardware assets at every stage of their lifecycle.
Security Operations (SIR, SPC, and VR)
Connect your existing security tools to respond more efficiently and quickly to vulnerabilities and security incidents
Telecom Network Inventory (TNI)
Align with TMF standards, automate workflows for resource orders and inventory updates, improve operational efficiency, and implement a robust change management process to handle network updates effectively.
Customer Service Management (CSM)
Improve customer satisfaction while reducing costs through personalized self-service options and effective automation of routine requests.
ServiceNow Strategic Portfolio Management (SPM)
Bring greater visibility and alignment to your IT management across projects, resources, and business goals through real-time updates and initiative/resource allocation.
Financial Services Operations (FSO)
Help financial institutions reduce costs through automation, improve customer satisfaction, and integrate risk and compliance controls into workflows.
Field Service Management (FSM)
Give your team better visibility and stronger alignment across projects, resources, and business goals through real-time updates and highly efficient resource allocation.
Employee Experience (HRSD/WSD)
Simplify HR processes and increase productivity with an employee experience–focused approach.
Telecom Service & Order Management (TSM/OMT)
Increase customer satisfaction while reducing costs through personalized self-service options and effective automation of routine requests.
ServiceNow Managed Services
A complete end-to-end solution that uses global best practices to support ServiceNow platforms. We provide instance management, strategic planning and governance, and platform support covering everything from simple module configurations to complex custom integrations.
““Ateko is an essential partner for us, helping us modernize our IT service management and operations processes with ServiceNow, while seamlessly integrating several critical systems. Thanks to Ateko, we are improving our operational efficiency, which contributes to enhanced user satisfaction and better service. Their collaboration and determination have been exemplary, and this success is a testament to their talent and team spirit!””
Recognitions and Specializations
- Customer Satisfaction Score (CSAT): 4.83 / 5
- Application Product Lines: ITSM Standard, ITOM Visibility, Human Resources (HR), Customer Service Management (CSM), Telecommunications Service Management (TSM), Vulnerability Response
Ateko is a ServiceNow Elite Partner
- Consulting & Implementation
- Reseller
Speak to someone at Ateko
Need help with an upcoming project? Contact us today.
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