Data Science Video Series

So you want to learn about Data Science? Lucky for you, we’ve got an in-house Data Science Expert, Henrik Nordmark, and he’s broken some key business intelligence and data analytics topics down into bite-sized pieces, so you can get acquainted with the basics and be ready to leverage exciting tools like Salesforce Data Cloud and Einstein Analytics.

Check out the full playlist here:

Or, if you’re looking for something specific – check out the videos one-by-one:

Predicting Outcomes with Einstein AI and Linear Regression

Your favorite Data Scientist, Henrik Nordmark, is back. And this time he’s explaining how linear regression can be used to predict outcomes.

How Einstein AI Uses Decision Trees

Henrik reviews how decision trees work and how they can be used by Einstein AI to help you get the best business outcomes.

Understanding Customer Sentiment with AI

Henrik reviews how AI can detect tone in customer emails and chats using natural language processing and sentiment analysis.

Predictive vs. Historical Customer Lifetime Value (CLV)

Henrik goes over the concept of Customer Lifetime Value (CLV) and discussed how predictive CLV can give companies an advantage over historical CLV.

Finding Customer Segments with Salesforce Einstein AI

Henrik discusses how Salesforce Einstein AI can find useful customer segments that might not be obvious.

Enhancing Salesforce Service Cloud with Natural Language Processing

Henrik explains how Einstein AI uses natural language processing (NLP) to categorize customer messages and suggest smart responses.

Rules Based vs Machine Learning Segmentation in Data Cloud

Henrik breaks down AI-powered segmentation, and how it goes beyond basic rules to uncover hidden customer patterns.

How Salesforce Data Cloud Simplifies Data Science

Henrik explains how Salesforce Data Cloud can unify your siloed data, so your team can avoid manual data processing and get right into building powerful models and getting useful insights.