Salesforce Service Cloud

Improve your Contact Centers

At Ateko, we help customers implement Salesforce Service Cloud and improve key Contact Center metrics such as First Call Resolution, Employee Retention Rates, Average Handle Time, CSAT, Call Abandonment Rate, Agent Utilization & Average Speed to Answer.

Customer Service & Case Management

For any organization that dispatches team members into the field, implementing and optimizing Salesforce Field Service can bring significant value. Empower your employees to deliver connected service in the field. Increase productivity, assign jobs with intelligent scheduling, increase first-time-fix rate, and make smarter decisions so you can continue to provide customers with personalized support.

Entitlement & Warranty Management

Entitlements help an organization track the service levels that a customer is ‘entitled’ to receive. Improve agent utilization by giving agents immediate access to what kind of support they can give a customer.

Supercharge Service Cloud with Experience Cloud (Formerly Communities)

Increase case deflection by setting up a customer facing community or self-service knowledge centre. Customers can help themselves with access to a knowledge base housed within Salesforce.

Maximize your Return on Investment

For any organization that dispatches team members into the field, implementing and optimizing Salesforce Field Service can bring significant value. Empower your employees to deliver connected service in the field. Increase productivity, assign jobs with intelligent scheduling, increase first-time-fix rate, and make smarter decisions so you can continue to provide customers with personalized support.