ServiceNow
Untangle complexity and put AI to work
The team at Ateko have been dedicated ServiceNow providers for over a decade.
Our team of 120+ dedicated ServiceNow specialists is ready to meet your accelerated development and business process automation needs. We offer a full range of ServiceNow services, from digital transformation planning to product implementation to managing the operations and evolution of your platform.
You can count on us for a full range of ServiceNow products.
IT Service Management (ITSM)
Optimize your IT system performance, service delivery and operations through our ITIL-certified processes and documentation for greater workforce velocity.
IT Operation Management (ITOM)
Reach new levels of efficiency and detect problems before they start with Ateko’s IT Operation Management service.
IT Asset Management (ITAM)
Automate software and hardware asset workflow at each stage of the asset lifecycle, and bring newfound efficiency to your operations.
SecOps
Connect your current security tools to react more effectively and rapidly to security vulnerabilities or incidents.
Strategic Portfolio Management (SPM)
Empower your IT business management with greater visibility and alignment across all your projects, resources and business goals through real-time status updates and ultra-efficient resource allocation.
Telecom Network Inventory (TNI)
Align with TMF standards, automate workflows for resource orders and inventory updates, improve operational efficiency, and implement a robust change management process to efficiently handle network updates.
Customer Service Management (CSM)
Improve customer satisfaction while minimizing costs with customized self-service options, efficient automation of common requests and more.
Financial Services Operations
Helps financial institutions reduce costs through automation, improve customer satisfaction, and embed risk and compliance controls across workflows.
Field Service Management
Elevate your customer’s and technician’s experience with dynamic scheduling, dispatching, skill-based workforce management, SLA tracking, and other field service management capabilities.
HR Service Delivery
Streamline HR workflows and improve productivity with an employee-focused approach to service delivery.
Platform Analytics (PA)
Improve organization performance and service delivery with transparent, real-time visibility with Platform Analytics for ServiceNow.
Telecom Service & Order Management (TSM/OMT)
Simplify in-take of service and support requests through a secure B2B integration with your customer’s ITSM system, and automate the entire lifecycle of your services, providing a seamless end-to-end experience.
ServiceNow Managed Services
A comprehensive, end-to-end solution, employing a modular approach to manage your ServiceNow platform. We offer instance management, strategic planning and governance, and platform evolution that can support simple configurations to complex custom modules and integrations.
“Ateko is an essential partner for us, helping us modernize our IT service management and operations processes with ServiceNow, while seamlessly integrating several critical systems. Thanks to Ateko, we are improving our operational efficiency, which contributes to enhanced user satisfaction and better service. Their collaboration and determination have been exemplary, and this success is a testament to their talent and team spirit!”
Recognitions & Certifications
Ateko is a ServiceNow Elite Partner with multiple ServiceNow Product line certifications:
- Consulting & Implementation
- Reseller
- Build
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