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Dreamforce 2025: Marketing Cloud Takeaways & Reflections
This year Dreamforce felt different—in scale and in the way Salesforce has shifted its energy toward Agenting experience, data, and real customer experience. The event had this blend of inspiration and practicality, where every demo and session made you think about what’s possible right now. Here are my main takeaways from Dreamforce 2025. 1. AI…
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The Four Stages of B2B Marketing Attribution Maturity
Rethinking Measurement and Attribution in B2B Marketing Measurement and attribution at B2B organizations is a tough subject, not because we don’t have enough data, but because we’re often looking at it the wrong way. A lot of the time, measurement frameworks are built around the funnel — how many leads did we get, how many…
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Decoding the Customer Journey: A Guide to Marketing Attribution
Trying to understand why a customer finally decides to buy can feel a bit like solving a puzzle. Was it that first social media post they saw? Or maybe the helpful guide they downloaded weeks later? What about that awesome product demo that really sealed the deal? This is where marketing attribution comes in: it’s…
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How Marketers Accelerate Data Cloud ROI
Are you looking to turn your customer data into real, measurable ROI? In this blog I share how Salesforce Data Cloud can help marketers activate data in powerful, practical ways. Working for Salesforce for almost 14 years exposed me to the ups and downs of launching or buying new products on the regular. Some flourished, others…
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Simplify Content Management with SFCC Page Designer
Ever wondered how to streamline eCommerce content management without relying on developers? In this blog we will dive into how Salesforce Page Designer makes that possible. Salesforce B2C Commerce Cloud has been praised for its flexibility to adapt, scalability, and the ability to power some of the world’s most recognizable retail brands. The platform allows…
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Salesforce Marketing Cloud Growth & Advanced: Features you should know about
Salesforce introduced a new edition of Marketing Cloud last year, called Marketing Cloud Growth. This edition, built on the ‘core’ Salesforce platform (referred to as ‘Marketing Cloud on core’), can natively use Data Cloud capabilities and Einstein’s generative tools. Geared towards B2B and SMB organizations, this blog post will delve into some key features of…
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Marketing Cloud Super Message Consumption Simplified
Marketing Cloud Engagement comes with Super Messages included in each license, but customers often need to understand how many additional Super Messages they might require. (Think of “Super Messages” as credits, or a way to standardize costs across different message types.) Super Messages are consumed differently based on the type of communication sent. Understanding Super…
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UTM Parameters Explained: From Basics to Best Practices
In modern marketing, there are multiple ways to measure attribution and track marketing campaign performance. While you can invest in expensive platforms and align your processes with complex methodologies, there’s a simple approach to measure ROI across all channels—whether it’s paid media or content syndication. This approach is called UTM tagging. In this blog post,…
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5 Takeaways from Salesforce Connections 2024
The Connections conference holds a special place for me. It’s an event that shares new product roadmaps, provides opportunities to meet fellow marketers, clients, and partners, and offers a glimpse at new platform features. This year was just as full of exciting announcements as previous years (except for the concert on the first day, which…
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Integrating Financial Services Cloud and Data Cloud
The Customer Data Problem The vast majority of Financial Services organizations today share a common problem: customer data is siloed across departments and systems. Imagine an investment firm that offers a portfolio of financial products like mutual funds, stocks and retirement planning services. Information about these various products typically reside in separate (and typically proprietary)…
