Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
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We Built an AI Certification Coach for Our Team
Nobody within the Salesforce Practice at Ateko touches client work without a Salesforce certification. That’s been the rule since the company was founded. It’s a good rule. Certifications don’t teach you something, but they serve as a bar, proving you know the platform well enough to be trusted with someone else’s business. But rules like…
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The Multi-Framework Pivot: ReactJS on Salesforce Platform
Salesforce’s front-end architecture evolved from Visualforce, to Aura Components, and finally to Lightning Web Components. But historically, integrating industry-standard JavaScript frameworks like React, Angular, etc., into Salesforce required aggressive workarounds. Developers had to compile code, compress it into static resources (zip files stored on Salesforce), and surface it via Visualforce pages or Lightning Out. The…
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Veeva vs. Salesforce Life Sciences Cloud: The Ultimate Decision
Today, we’re diving into the breakup between Salesforce and Veeva as it reshapes the Life Sciences industry. Across Pharma and MedTech, the deadline is approaching far too quickly to stay with Veeva or move to Salesforce Life Sciences Cloud. This is a long-term strategic decision, one that will shape how companies operate, compete, and innovate…
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The Trusted Advisor’s Guide to ServiceNow: Architecting for Long-Term Value
From the Front Lines: Strategic Shifts for ServiceNow Transformations “Digital transformation” is a common phrase in enterprise technology. But in complex ServiceNow programs, real transformation isn’t a go-live milestone – it’s earned through disciplined execution and measurable value. There’s a wide gap between a polished software demo and a live, enterprise-grade solution. Making change stick requires navigating ambiguity and corporate politics, challenging assumptions, and investing the time in…
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Cooperation Needs Boundaries: Why “Who Leads Transformation Projects” Is the Wrong Question
When assessing approaches to complex transformation projects, an emerging view is that the business should lead, often holding final decision authority across the full transformation effort. The intent is understandable; outcomes should drive investment, not the other way around. But in practice, that position often collides with a harsher reality: when your systems are architecturally…
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Getting Your House in Order for Enterprise AI
Part 2 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value The Recipe for Real Scale In our last post, we talked about the mental shifts you need to move your organization out of the AI pilot pit and start driving real…
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From Pilot to Whole-Org Value
Part 1 of the Systemic Shift to Scaling AI from Pilot to Scale series, examining how organizations can transform AI initiatives into enterprise-wide value At Ateko we frequently see organizations struggle to translate the excitement of a pilot into organizational wide value. While AI adoption is high, with most organizations using AI in at least…
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From Order-Taker to Decision Amplifier: Earning “Trusted Advisor” Status in ServiceNow
The term “trusted advisor” is frequently used in enterprise consulting. However, in complex ServiceNow programs, it is not merely a title – it is a status earned through demonstrated value. It represents the evolution from simply answering questions to strategically shaping the questions that matter most. When guiding an organization through transformation, trust is established…
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Service Cloud Voice Is Not a Phone System. Stop Evaluating It Like One.
The organizations getting the most out of the CTI-to-SCV migration are the ones who understood, before they started, that they were making an architecture decision, not a technology refresh. There is a common way enterprise organizations approach the Open CTI retirement announcement: find the migration path that most closely replicates existing telephony behavior inside Service…
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Salesforce CTI to SCV: Deadline Nobody Is Talking About Enough
Salesforce is retiring Open CTI. If your organization leverages it as part of your voice/telephony strategy, the planning window is open….and shorter than it looks. In February 2026, Salesforce announced that Open CTI, the popular, but very dated JavaScript-based telephony integration framework that has quietly powered Salesforce voice integrations since 2012 will be end-of-lifed February…